Lotioncrafter Reviews

I ordered a few skincare ingredients from Lotioncrafter after poking around their product pages, i had a good feeling about it. The descriptions felt straightforward, especially the usage rates and what each ingredient is meant to do, so I wasn’t second-guessing myself the whole time.

When the package arrived, everything was packed well and the bottles were clearly labeled, which made me feel even better about the order. I tried the hyaluronic acid and a preservative in a small lotion batch, and it turned out nicely. My gut says they’re a solid place to buy from, and I’d order again.

For anyone else who needs the documentation with their order, mine came with all the COAs included. No hassle, everything was there like it should be

I ordered a few ingredients from lotioncrafter.com and everything showed up exactly how I picked it. The sizes, items, and labels were all right, no weird mixups or anything. I was just glad I didnt have to email anyone about missing stuff. It was a simple order, but they still got it right and I appriciate that.

There was so much to pick from, which was great, though it took me a little while to narrow things down. I ended up finding everything I needed for my lotion, so overall I’m happy with it

I checked prices on a few supplies and lotioncrafter seemed fair compared to the others. Shipping was fine, and the whole ordering process was smooth from start to finish. No complaints here, I’d definitely order from them again.

I reached out for help with a formulation question, but the response I got was brief and didn’t really address what I was asking. It kind of felt rushed, like there wasn’t really a real person there trying to understand the issue. Overall, not super helpful.

I’ve ordered this a few times now, and it’s really been the same with every batch. It mixes the way I expect, and there haven’t been any weird surprises.

The products seem fine, but I felt like I was going on a full detective mission trying to figure out where some of the ingredients are sourced from. For DIY skincare, that kind of info matters a lot to me. The site just feels a little too vague on transparency, and it made me way less confident about ordering again...

I started ordering the larger sizes from Lotioncrafter, it’s been the better move for me price-wise. I used to keep buying the small amounts and then wonder why I was always running out, which is kind of like how I somehow never have enough coffee filters even though I swear I just bought some. Anyway, the bulk options save me a decent amount over time, especially since I actually use these ingredients regularly. Packaging has been totally fine too, no complaints there. If you’re making stuff often, the bigger sizes are definitely worth considering.

I was able to find the SDS without any hassle, which made the whole process feel straightforward. Placing the order was easy too, and everything went smoothly overall.

I didn’t have the best experience because the staff didn’t really seem sure about what to do or how to answer my questions. I’m not saying they were rude or anything like that, because they weren’t, but it felt like I had to keep explaining what I needed and still didn’t really get much helpful guidance. I was hoping for a little more direction, especially since I wasn’t totally sure what the next step was myself, but overall it just didn’t feel very helpful.

I had a question about my order, so I emailed Lotioncrafter thinking I’d probably hear back in a day or two... but they replied quickly. They answered everything clearly too, which was nice. No confusing back-and-forth or canned-feeling response, just simple, helpful info. I really appreciate when a company actually sounds like a person on the other end...

I ordered a few lotion-making supplies, and everything showed up packed really well. The bottles were sealed tight, nothing leaked, and there wasn’t any weird sticky mess in the box, which I’d been a little worried about.

The box itself wasn’t beat up, and they used enough padding without overdoing it. It’s a simple thing, but it really does make a difference. I’m really happy with how they shipped everything.

Checkout was quick and simple. Compared to a lot of other sites where it feels like you have to jump through extra steps, this one was easy to get through.

The site seems like it could be useful, but I didn’t feel totally comfortable placing an order. Some of the information wasn’t as clear as I expected, and when I reached out with questions, support didn’t really make me feel more confident. Maybe I’m being overly cautious, and maybe other people had a smoother experience, but for me it just didn’t feel trustworthy enough.

I was able to find what I needed, so it definitely gets the job done. The site is just clunky in places, and some pages feel a bit old compared to what I’m used to. It took me a little while to figure out where everything was, and the search was okay but not amazing. Checkout went smoothly though, so that was a plus. Overall, not a bad experience, just think it could be a little easier to use

I had to return an item and it was so easy. The refund came through really fast and there was literally no fuss at all

I’d save your time if you’re looking for a good range of sample sizes. The choices are really limited, and I couldn’t find enough options to actually compare what I needed.

They kept me updated the whole time, which I really appreciated. I had a question and they got back to me quick, so yeah, overall it was a good experience.

I ordered a few ingredients and one of the bottles showed up leaking all over the box. I get it, accidents happen in shipping, but the weird part was how hard it was to get anyone to actually deal with it.
I emailed them photos right away and then had to follow up twice before I got anything that sounded like a real answer. For a minute there, I was starting to wonder if they were just hoping I’d disappear into the customer service void like this was some kind of refund endurance test.

They did eventually send a replacement, so I’m not giving it 1 star. But it took more than a week and I felt like I was doing detective work just to get a leaking bottle replaced. Not the worst outcome, but definitely not a process I’d want to repeat.